Shipping policy
Thank you for shopping with Oxi9 Skincare. We are committed to delivering your skincare essentials safely and on time. Please read our shipping policy carefully to understand how we handle deliveries.
📦 Order Processing Time
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All orders are processed within 1–2 business days (excluding Sundays and public holidays).
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You will receive an order confirmation email and tracking details once your order is dispatched.
🚚 Shipping Time & Delivery
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Standard Shipping: 3–7 business days (metro cities)
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Remote Areas: May take 7–10 business days
Please note: Delivery timelines are approximate and may vary due to courier availability, weather conditions, or high-volume seasons.
🌍 Shipping Locations
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We currently ship across India.
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For international orders, please contact us at support@oxi9.com before placing your order.
🔄 Order Tracking
Once your order is shipped, a tracking number will be shared via SMS and email. You can also track your order in the "My Orders" section on our website.
🚫 Delayed or Failed Deliveries
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If a package is delayed or undelivered due to an incorrect address, customer unavailability, or courier issues, we’ll do our best to resolve it.
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In case of failed delivery attempts, the package may be returned to us. We will contact you for reshipment (extra charges may apply).
🛑 Damaged or Open Packages
If you receive a damaged or tampered package, please:
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Do not accept it from the delivery partner.
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Contact us immediately with photos at support@oxi9.com.